FAQ Centre
Shipping Documents FAQ
Answers to common shipping documents faq questions about information, responsibilities and enquiry preparation.
What is the difference between an invoice and packing list?
The invoice describes the transaction and value; the packing list describes packages, quantities, weights and dimensions. They should align.
Can documents be provided after arrival?
Some documents are required before booking, declaration or departure. Late submission may cause delays or make handling impossible.
Should timber packaging be declared?
Yes. Wooden cases, pallets and solid-wood dunnage may be subject to fumigation or phytosanitary requirements.